Skip to content
English Chevron
United Kingdom GBP Chevron
Account

FAQ

Answers to most common questions about products, orders, shipments, and payments.
How long do your fragrances last? Plus

Our fragrances are crafted with high-quality ingredients to provide long-lasting performance. Depending on your skin type and environment, most scents last 6–12 hours, with some lasting even longer.

Are your perfumes inspired by designer fragrances? Plus

Yes. Our fragrances are inspired by some of the world's most iconic luxury scents while maintaining their own unique identity and exceptional quality.

Can I buy a fragrance as a gift? Plus

Absolutely! Our fragrances make excellent gifts for birthdays, anniversaries, holidays, and other special occasions. We also offer curated gift sets for an even more memorable experience.

How can I contact Scentshop.io? Plus

You can reach us through WhatsApp, Email, Instagram & Facebook. Our team is always happy to help with recommendations, orders, or any questions.

Are your fragrances cruelty-free? Plus

Yes. Our fragrances are cruelty-free, and we never test our products on animals.

What is your return policy? Plus

If your order arrives damaged or incorrect, please contact us within 14 days of delivery. We'll work with you to resolve the issue as quickly as possible.

How long does delivery take? Plus

We dispatch orders within 1–2 working days. Standard UK delivery typically arrives within 2–5 working days after dispatch.

Do you offer sample sizes? Plus

Yes. Our 5ml Discovery Samples let you experience a fragrance before purchasing a full-size bottle, making it easier to find your favourite.

How should I apply perfume for the best longevity? Plus

Spray onto pulse points such as your wrists, neck, and behind your ears. Avoid rubbing the fragrance after applying, as this can reduce its performance.

Are your perfumes suitable for both men and women? Plus

We offer fragrances for Men, Women, and Unisex. Each product page clearly states the fragrance category to help you choose the perfect scent.