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Shipping policy

Shipping Policy

At scentshop.io, we are committed to delivering your fragrances swiftly and securely. Below are the details of our shipping process:

1. Shipping Rates and Options

  • Standard Shipping (3-5 business days): £xxx
    Free for orders over £[Insert Amount].
  • Express Shipping (1-2 business days): £xxx

Note: Delivery times are estimates and commence from the date of dispatch, not the order date.

2. Shipping Locations

We currently ship to:

  • United Kingdom: Mainland and Northern Ireland.
  • For international shipping inquiries, please contact us at support@scentshop.io.

3. Processing Time

  • Orders are processed within 1-2 business days of receipt.
  • Orders placed on weekends or holidays will be processed the next business day.

4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking details.
  • You can track your order using the link provided in the email.

5. Delivery Issues

  • If your package is delayed or you encounter issues with delivery, please contact us at support@scentshop.io.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, we will investigate and either replace the item(s) or provide a refund, as appropriate.

6. Shipping Restrictions

  • Some items may be restricted due to shipping regulations (e.g., fragrances containing alcohol for certain regions).
  • We reserve the right to cancel orders to restricted destinations and will notify you promptly.

7. Incorrect Shipping Information

  • Please ensure your shipping address is accurate and complete.
  • If an incorrect address is provided, we cannot guarantee the delivery of your order.

8. Changes to Shipping Policy

  • We reserve the right to update this policy as needed. Any changes will be posted on this page with the updated effective date.

Contact Us

For any shipping-related queries, please reach out to us at:
Email: support@scentshop.io